Why Princeton?

Custom-Tailored Solutions

We don’t believe in a “one-size-fits-all” solution. We LISTEN to our clients and develop a strong understanding of their needs, and then custom-tailor solutions to meet those organizations' unique needs. For example, clients can dictate on our digital dictation system (over the phone via toll-free or regular phone numbers), requiring zero investment on their part. Physicians can also dictate into portable hand-held units. Or, if a client has their own dictation system, we can access it. Transcribed reports can be sent anywhere, via any method, and in any format (including integration into custom HIS systems). We can supply the equipment, or clients can use their own. We can also archive our client's documents for safekeeping. Anything else? Just ask! We employ some of the best technology people in the industry, and can pretty much do anything, but always keeping it simple to use.

Experience

We don’t just hire any medical transcriptionist! In order to achieve the highest levels of accuracy, we rigorously test our candidates, and then hand-pick the transcriptionists who performed the best. Our people have an average of 12 years experience each, with all specialties and all types of accounts (major metropolitan hospitals, smaller medical centers, group physician practices, and individual doctors).

Management is not new to the industry either. Although the company was established in January of 2002, its president, chief technology officer, and customer service manager have over 35 years of combined relevant experience. Also, its quality control supervisor has over 30 years of experience!

The bottom line is that while the company is relatively new, our people are veterans in the industry, striving to help Princeton Transcription, Inc., do a far better job than the companies they left.

Accuracy

We have a grueling quality assurance program. All transcriptionist work is closely monitored by a quality control supervisor with over 30 years of transcription experience -- truly one of the best people in the industry.

Quick Turnaround

Documents can be turned around as quickly as the client requires. Typical turnaround time averages less than 24 hours, but this can be accelerated to meet whatever the client needs.

Security and Confidentiality

At Princeton Transcription, Inc., maintaining the privacy of patient information is a chief priority. We are fully HIPAA compliant; therefore, all security measures with respect to technology and access to information meets (and in many cases exceeds) industry standards. Clients can rest assured knowing that their patients’ information is kept safe, secure and confidential at all times.

Personal Service

At Princeton Transcription Inc., we believe that a live person should always answer the phone (never an automated system). If you are a client, the person who takes your call will always be familiar with your account (not an impersonal call center) and will be empowered to help you immediately. Clients are also provided with an after-hours phone number so that we can be reached 24 hours per day, 7 days per week in the event of an emergency. While we use the latest technology to maximize service to our clients, we believe in old-fashioned, “low-tech” customer service!

Fair Prices

Offering a good value to our clients is of paramount importance. Our rates are extremely competitive (they could even be called downright low compared to much of our competition), but they are not so low that we’re forced to cut corners. Beware of transcription firms with prices that are ridiculously low. It’s been our experience that companies offering prices that are “too good to be true” are exactly that: they hire less-qualified transcriptionists and/or skimp on quality control procedures (which results in less-accurate work), they hire too few transcriptionists (which results in increased turnaround time), they don’t hire enough customer service representatives (which results in clients receiving voicemail when they call during business hours), they aren’t adequately insured, or worst of all, they outsource their transcription overseas, which can result in serious hidden costs for you, the client. (For more on the danger of sending work overseas, see the next section.)

Work Never Sent Offshore

Many transcription services are padding their profits (or trying to steal business away from reputable medical transcription firms with “too-good-to-be true” pricing) by subcontracting their work out to offshore transcription firms. We have been in the business for many years and have witnessed first-hand the horrors associated with this practice, some of which include far-reduced quality (in terms of both medical accuracy and grammar, due to insufficient training and understanding of the English language), inadequate quality control, poor customer service, “one-size-fits-all” solution sets, and so on. There are also security risks associated with using a transcription service that utilizes offshore transcription; any confidentiality agreements an offshore transcription subcontractor enters into are extremely difficult to enforce overseas, and even if enforcing them is possible, the damage has been done. See the following news article for more information on this topic: